Last Updated: 17 October 2026
DPVIA sells digital products, including downloadable PDF guides, templates, AI prompt collections, and other digital resources.
Because digital products are delivered electronically and can be downloaded, copied, or accessed without physical shipping, all purchases are considered final, and refunds are generally not provided for change of mind or personal preference.
However, we recognise that genuine payment, delivery, or product-related issues may occur. We will review eligible requests in accordance with this policy and applicable Indian law.
Nothing in this policy excludes or limits any consumer right or remedy that cannot legally be excluded or limited.
A refund may be available in the following circumstances, subject to verification and applicable law.
If you are charged more than once for the same intended purchase due to a duplicate transaction, you may request a refund for the verified duplicate payment.
Please provide the relevant order numbers and transaction references so that we can verify the duplicate charge.
Separate purchases intentionally made by a customer do not automatically qualify as duplicate payments.
If your payment is successful but you do not receive the purchased product or access instructions, please contact us.
We will verify the payment and attempt to deliver the product or restore access.
If the product cannot be delivered or access cannot reasonably be restored, a refund may be provided as appropriate under this policy and applicable law.
If the purchased file is corrupted, incomplete, or unusable despite following the provided instructions and using compatible software, contact us with details of the issue.
We will investigate and, where appropriate, provide a working replacement file or restore access.
If the issue cannot reasonably be resolved, a refund or other applicable remedy may be provided in accordance with applicable law.
If the delivered product is materially different from the description, contents, or features promised on the product page, contact us with your order details and an explanation of the mismatch.
We will investigate the issue and, where appropriate, provide the missing content, correct the error, deliver the correct product, or offer a refund or other remedy as required by applicable law.
Minor differences in formatting or appearance across devices do not automatically qualify for a refund where the product otherwise matches its description.
Subject to applicable law, refunds are generally not provided in the following circumstances:
Change of mind: You decide that you no longer want the product after purchasing it.
Personal preference: You do not like the product’s design, presentation, writing style, or format, although it materially matches its description.
Unmet personal expectations: You expected additional features, files, services, or benefits that were not promised on the product page.
Failure to use the product: You purchase the product but do not use, read, or download it.
Incorrect selection: You select or purchase the wrong product after the relevant product information has been made available.
Lack of desired results: You do not achieve a particular result, such as a job interview, employment, a specific ATS score, increased income, or improved productivity.
Customer-side technical limitations: Your device, internet connection, software, storage, or settings prevent access when the product is functioning correctly and the relevant requirements were disclosed.
Third-party service changes: A third-party platform changes its features, pricing, or availability, provided the purchased product itself was delivered as described and no legal remedy is otherwise required.
Please review the product description, included files, intended use, and stated requirements before completing your purchase.
These exclusions do not apply where applicable law requires a refund or another remedy.
Before placing an order, customers are encouraged to:
Read the complete product description.
Review the list of included files, resources, and features.
Check the stated format and any software or device requirements.
Confirm that the product meets their needs.
Review the Terms & Conditions and this Refund Policy.
Digital products may be accessed or downloaded immediately after purchase. Please ensure that you understand what is included before completing your order.
If you experience a payment, delivery, download, or file-related issue, please contact us as soon as reasonably possible after discovering the problem.
We recommend reporting technical or delivery issues within 24 hours of discovering them so that we can investigate promptly.
This is a request for timely reporting, not an absolute deadline that removes any rights or remedies available under applicable law.
Please contact us at:
Email: hello.dpvia@gmail.com
Subject: Refund Request – [Order Number]
Include the following information where available:
Full name
Order number or purchase reference
Email address used during checkout
Date of purchase
Reason for your request
Payment transaction reference, if relevant
Screenshots or other evidence of the issue, if available
For security reasons, never send your password, UPI PIN, card PIN, or banking credentials.
Every refund request will be reviewed based on the circumstances, the information provided, the order and payment records, the product description, and applicable law.
Our process may include:
Verifying the order and payment.
Reviewing the reported problem.
Requesting reasonable additional information, where necessary.
Attempting to resolve a genuine delivery or file issue.
Communicating the decision and any applicable resolution.
A request is not automatically approved merely because it has been submitted. However, a legitimate claim will not be rejected solely because a customer has exercised a right available under applicable law.
We may investigate suspected fraud, duplicate claims, or misuse of the refund process. Any decision will remain subject to applicable legal requirements.
Where a refund is approved or otherwise required, it will generally be processed through the original payment method, where supported by the payment provider.
The time taken for the funds to appear in your account may depend on the payment gateway, bank, or payment method.
We will provide available refund confirmation or transaction details when appropriate.
Any applicable legal deadline or mandatory refund procedure will take precedence over our general processing practices.
If you believe that a payment was processed incorrectly or that an unauthorised transaction occurred, please contact us and/or your payment provider promptly.
We may review and provide relevant order, transaction, and delivery records when responding to payment disputes.
Nothing in this policy prevents customers from contacting their bank, payment provider, or an appropriate consumer authority.
DPVIA may update this Refund Policy to reflect changes in our products, payment methods, delivery processes, or applicable legal requirements.
The latest version will be published on this page with its updated date. Changes will apply as permitted by applicable law and will not remove rights or remedies that have already accrued to customers.
For refund requests, payment concerns, or digital product access issues, please contact:
DPVIA Customer Support
Email: hello.dpvia@gmail.com
Website: https://dpvia.com
Please include your order number and a clear description of your issue so that we can review your request efficiently.
Customer Acknowledgement
By completing a purchase, you acknowledge that you have had the opportunity to review the product description and this Refund Policy.
This acknowledgement does not waive any consumer rights or remedies available under applicable law.